In the event that a user has issued a CPD, and it is then found that some details are incorrect, and a new CPD has to be issued, then the following process below should be followed. 


  1. Do not VOID the incorrect CPD.
  2. Arrange to have the incorrect CPD sent back to you.
  3. You will then need to discharge the CPD from the system i.e. complete the “Discharge of a CPD”, including the “refund of a Security Deposit” where applicable. 
  4. Once this is completed, then the CPD / QR code is no longer valid.
  5. You will then be able to "re-issue" a new CPD - by going to the Application List, find the client application, and then click on the Re-Issue Button.
  6. Once you have clicked on the Re-Issue Button the system will auto populate the Clients information.  You will only need to complete one field on this page – Select “Vehicle” or “Trailer”. Once selected, then  click on “Re-Issue”- and follow the process / steps as normal. 
  7. Before issuing - please ensure that the information is correct before issuing. 


Note:

The Void process is only used for:

  1. Stock that has been lost, stolen or damaged- this is the only time you will actually use the Void process available under "Stock" section.  read more 
  2. If a CPD document printed incorrectly at the time of issuing - which is part of the print and issue process- read more


Replacing a CPD. If an issued CPD has been lost, stolen or damaged, then follow the process to "Replace a CPD". During the replacement process, you will be voiding the CPD - so please do not do a separate VOID!