An Outlet can be the following:
1. Club Owned Outlet – which is classified as “Branch” on the System.
2. Agent Outlet – this is an outlet that is an individually owned outlet.
Authorized or Non-Authorized Outlets:
The system allows to have both types of outlets, i.e -
1. An Outlet that is Authorized to Issue CPD’s i.e. a consumer can visit the outlet to complete a CPD Application, and the outlet will complete the full process. Please note that when setting up an Outlet – you will need to mark the Outlet as “Authorized to Issue”. This outlet will be able to order CPD Stock.
OR
2 .An Outlet that is a drop off or collection point - Where consumers can visit an outlet to complete a CPD Application and collect the CPD once it is ready for collection. Please note that when setting up an Outlet as a collection point – you will need to mark the Outlet as “Not Authorized to Issue”. A customer can also complete the Online Application process, and as part of the process the consumer is asked whether they would like to collect the CPD, have it posted or couriered.
If the consumer selects “collect” – then the Head Office will be first option, and if the Club does have outlets that serve as collection points, then a list will appear (as set up by the Club), and the consumer can select an outlet that is convenient for them. A Club Head office can then process the CPD and send it to the Outlet, who will advise the Customer that the CPD is ready for collection.
Set up a Club Outlet (for those Club who have Outlets)
The User will:
• Be able to set up a Club Outlet
• Understand what process (steps) needs to be followed by a Club Admin to setup a Club Outlet
• Understand what information is required to setup a Club Outlet and the Club Outlet Admin role.
• Be able to assist the Club Outlet Admin in setting their own password and activating of the Club Outlet and Club Outlet Admin on the system.
• Understand what the Club Outlet User Dashboard and functionality will be.
Set up a Club Outlet User (for those Clubs who have Outlets)
The User will:
• Be able to set up a Club Outlet User.
• Understand what process (steps) needs to be followed by a Club Outlet Admin to setup a Club Outlet User
• Understand what information is required to setup a Club Outlet User.
• Be able to assist the Club Outlet User in setting their own password and activating of the Club Outlet User onto the system.
• Understand what the Club Outlet User Dashboard and functionality will be – according to the type of Club Outlet User set up.