Below are listed the key errors that could be experienced on the system.
- Error Message 404
- Error Message 500
- Arjo QR Code not validating
- Cannot log in - even after password reset completed
- Email not received
Before you decide to log a ticket regarding your complaint, consider whether or not it is one of the issues listed Above.
- If it is one of the issues listed above, it is advised that you place a ticket immediately.
- If it is not we recommend going through the How To Section of the help desk thoroughly to try to resolve the problem before logging a ticket.
If you need to log a ticket you will need to provide the following information:
1. What action or process were you doing when this server error occurred? (e.g. Submitted an application and server error showed)
2. Did you try to complete the action a second time, if yes did the server error occur again?
3. Please copy and paste the URL of the page.
4. If possible please provide a screenshot of the last action you were doing before the error occurred, as well as a screenshot of the error message.
