When an error message 500 is possibly experienced, this means that there is a issue which has to be investigated by the technical team.
It is recommend that you open up a help desk ticket immediately and please provide the following information:
1. What action or process were you doing when this server error occurred. (e.g. Submitted an application and server error showed)
2. Did you try to complete the action a second time, if yes did the server error occur again.
3. Please copy and paste the URL of the page.
4. If possible please provide screenshot of the last action you were doing before the error occurred, As well as a screenshot of the error message.
An option before logging a ticket, is to first do a browser hard refresh, i.e.
- Chrome, Firefox, or Edge for Windows: Press Ctrl+F5 (If that doesn’t work, try Shift+F5 or Ctrl+Shift+R).
- Chrome or Firefox for Mac: Press Shift+Command+R.
- Safari for Mac: There is no simple keyboard shortcut to force a hard refresh. Instead, press Command+Option+E to empty the cache, then hold down Shift and click Reload in the toolbar.
- Safari for iPhone and iPad: There is no shortcut to force a cache refresh. You’ll have to dig into settings to erase your browser’s cache.
If forcing a refresh didn’t fix the issue, you can try to do a hard refresh again. If that doesn’t help, the issue may be with the system, and recommend that you log a ticket.