When an ''Arjo Not Validating'' is possibly experienced, this means that there is an issue which has to be investigated by the technical team.
Before logging a ticket please enter a different / new Arjo QR code and proceed to validate. If the error occurs again please log a ticket immediately.
It is recommend that you open up a help desk ticket immediately and please provide the following information:
- What action or process were you doing when this server error occurred. (e.g. Submitted an application and server error showed)
- Did you try to complete the action a second time , if yes did the server error occur again.
- Please copy and paste the URL of the page.
- If possible please provide screenshot of the last action you were doing before the error occurred, as well as a screenshot of the error message.