Support Ticket Management
all information regarding tickets
Logging a Support Ticket If a User could not find a solution in the self-help knowledge base information, then they need to open a new support ticket. Log...
Tue, 7 May, 2019 at 12:38 PM
Support Ticket Status The Help Desk Agents will keep you up to date, via email, with the status of the support ticket. Progress update Proble...
Fri, 22 Mar, 2019 at 12:55 PM
Response and Resolution Times As mentioned previously, severity / priority codes are used to determine appropriate response and resolution times. Respo...
Mon, 7 Oct, 2019 at 1:08 PM