When and how to void a CPD is an important aspect to understand, as if not processed correctly, can cause problems, some of which cannot be undone, due to security and anti-fraud measures built into the eCPD system.
In this article, we have tried to assist you in understanding what do to, how to do it, and when to do it.
A. The separate Void process is only used for stock:
- Stock that has been lost, stolen or damaged- this is the only time you will actually use the Void process available under "Stock" section. To read more - click here
B. There are other times where the VOID process is required, however this is a step in the process, as outlined below, and no void is to be performed other than as part of the respective process.
- Document printed incorrectly. If a CPD document printed incorrectly at the time of issuing - which is part of the print and issue process. To read more - click here
- Replacing a CPD. If an issued CPD has been lost, stolen or damaged, then follow the process to "Replace a CPD". During the replacement process, you will be voiding the CPD - so please do not do a separate VOID! To read more - click here
- Issued CPD with incorrect customer details. In the event that a user has issued a CPD, and it is then found that some details are incorrect, and a new CPD has to be issued, then a user would need to follow the process of discharging the CPD and re-issuing a new CPD. To read more - click here
If you are still unsure of what to do please contact Björn Nordlund - bnordlund@fia.com